RECLEAN - FAQs

Welcome to the FAQs page of RECLEAN LTD, your trusted cleaning services provider in London, United Kingdom. Find answers to commonly asked questions about our services below.

What type of cleaning services do you offer?

We offer a variety of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, End-of-tenancy cleaning, post-construction cleaning and other specialised cleaning services.

Are your cleaning products safe for children and pets?

Yes, we priotise the health and safety of your family and pets. We use eco-friendly and non-toxic cleaning products wherever possible. If you have specific preferences, please let us know!

How do I book a cleaning service?

You book your cleaning service by contacting us via our website, phone, WhatsApp or email. We'll discuss your needs, schedule a time and confirm your appointment.

How much do you your cleaning services cost?

Our pricing varies based on the type of service, the size of the space, and the level of cleaning required. we offer free esimates and can provide a quote after discussing your specific needs.

Do you require a deposit ?

We typically do not require a deposit for our cleaning services. Payment is usually collected upon completion of the service

How often can I schedule cleaning services?

You can schedule cleaning services as often as you need-weekly, bi-weekly, monthly, or as a one-time service. We can customise a cleaning schedule tha works for you.

What if I need to reschedule or cancel my booking?

We understand that plans can change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your booking.

Will the same team clean my home each time?

We strive to send the same team for each cleaning to ensure consistency and familiarity with your preferences. However, this may vary based on availability.

Do I need to be at home during the cleaning?

It's entirely up to you! Many clients prefer to be out during the cleaning, while others like to be present. If you choose to be away, we can arrange secure access to your home.

What if I not satisfied with the cleaning?

Your satisfaction is our priority. If you're not happy with a particular cleaning, please let us know within 24 hours, and we'll address the issue promptly.

Are your cleaners insured and background-checked?

Yes, all our cleaners are insured and udergo thorough background checks to ensure your peace of mind.

Can I request specific cleaning tasks?

Absolutely! We encourage clients to communicate any specific tasks or areas of focus. Just let us know your preferences when booking.

Do you provide your own cleaning supplies and equipment?

Yes, we bring our own cleaning supplies and equipment. However, if you have specific products you prefer us to use, just let us know.

What is not a part of the end-of-tenancy cleaning service?

Spot-wall-cleaning is available upon request for an additional fee. Please be aware that we cannot accept responsibility for any damage to the walls. Additionally, exterior window cleaning and carpet cleaning are not included in our services.

Are there any additional fees I should know about?

No, we do not have any hidden fees. However, there may be instances where additional charges apply, such as if parking is unavailable and we need to purchase a parking permit. It's also important to consider congestion zones when scheduling a cleaner. Additionally, surcharges may apply for appointments on weekends or bank holidays, depending on availability.

Do you clean mould?

Moulds can be quite challenging to remove because of their unique characteristics. Depending on the extent of infestation, we may be able to clean it to some degree, but we cannot guarantee complete removal.